Service & values
What makes us different from any other office will most probably be the exciting products we sell. But apart from that, we try to stand out as a ‘normal’ company. We want to make a difference in our customer shopping experience, which is why we go the extra mile to satisfy their needs. We offer a wide range of 14,000 sexual wellness products with over 30 house brand collections. We design brands with a passion for passions and aim to make a difference in the costumer journey for sexual wellness products by making them accessible, appealing, and easy to buy.
Attention
Everything starts with attention.
Attention to our colleagues and suppliers, and attention to our customers. We do so by taking the time needed and listening to them with respect.
Respect
We respect everyone’s opinions, ideas, and efforts. At EDC, it’s okay to make mistakes, as long as you learn from them.
Connection
The secret ingredient of our success lies in the connection. When we are connected to others, we become better people. We can only be successful as a team when we help each other succeed.
Customer shopping experience
We are living in an era of on-demand delivery, where immediacy and seamless user experiences have become the new way of shopping. But the only experience that should be memorable is the experience that comes from the product itself. Therefore we have set up a workflow to offer our customers the best journey from considering a purchase to receiving the product.
We remind ourselves daily to work with a fast and efficient workflow of the highest quality. That’s why ‘working 9 to 5’ doesn’t fit our profile. Our customer service and logistics department are fully operational 7 days a week to commit to our 6 service levels.
